WARRANTY & RETURNS

Need help with a return, a damaged item or a warranty question? Email info@thecuisinet.com with your order number and purchase details.

Returns & exchanges
Our return policy allows you to request a return within 30 days of receiving your item. Eligible items must be unused, in their original condition and packaging, with tags and a receipt or proof of purchase.

Please contact us before sending anything back. Returns require approval, and we will provide instructions when a return is accepted. We do not provide return labels for a change of mind or an order placed in error.

Restrictions and exclusions apply, including sale items, gift cards, and Noritake, Bosch and Braun products. Please read the full Refund policy, linked in our footer under Returns & Warranty, for all eligibility requirements, exclusions, exchanges and refund details.

Damaged, defective or incorrect items
Inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect so we can review the issue.

Warranty questions
For help with a warranty question, email our team with the product name, proof of purchase and a description of the issue. You can also use our Contact Us page.