SHIPPING & DELIVERY
Shipping & Delivery
Where We Ship
We ship to eligible destinations in Canada and the United States. Available services and the final shipping charge are shown at checkout. Please contact us if no shipping option appears for your address.
Shipping Options & Rates
CANADA SHIPPING
| Shipping Method | Delivery Time | Cost | Free Shipping Threshold |
|---|---|---|---|
| Standard Shipping | 7-10 business days | $9.99 | FREE on orders over $99 |
| Expedited Shipping | 2-5 business days | $19.99 | - |
| Xpresspost | 1-2 business days | Calculated at checkout | - |
USA SHIPPING
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-10 business days | $19.99 |
| Expedited Shipping | 2-5 business days | $24.99 |
Large & Oversized Items
Large-box items are excluded from the free Canadian shipping offer over $99. Shipping for items in our large-box category is $29.99 within Canada and $49.99 to the United States. The applicable charge is shown at checkout.
Free In-Store Pickup
Choose free in-store pickup at checkout when available. Our store is at 5637 Parc Ave., Montreal, QC H2V 4H2. Please wait for your ready-for-pickup notification before visiting.
Special Destinations - Alaska & Hawaii:
- UPS Air service only with additional surcharges
- Free shipping promotions do not apply
- Delivery time varies by zone
Processing Time
Please allow up to 2 business days for order processing before your shipment is dispatched.
Backordered Items
Items on backorder are shipped as soon as they arrive at our warehouse. Delivery timelines for backordered items may vary.
US Customs & Tariffs
What We Cover: Cuisinet makes every effort to clear customs and pay applicable tariffs before your package ships to the United States.
Important Notice: Due to the ever-changing nature of international tariffs and customs regulations, customers may occasionally be responsible for paying additional duties or tariffs upon delivery. While this is rare, we cannot guarantee complete tariff coverage in all cases.
Customs Delays: Allow an additional 1-2 business days for customs clearance.
Inventory & Order Fulfillment
While we strive for accuracy, occasional inventory discrepancies may occur between our website and physical stock. Cuisinet reserves the right to cancel orders for items that cannot be fulfilled. We will notify you immediately and issue a full refund if this occurs.
Use our shipping calculator in your shopping cart for precise shipping costs based on your order's weight and destination.
Delivery Procedures
If you're not home when delivery is attempted:
- Carriers will make 2 delivery attempts
- For safe areas: Leave a signed note on your door with your tracking number authorizing the package to be left
- After 2 failed attempts, packages are returned to us
Damaged Items
We'll replace any items damaged during shipping at no charge. Please contact us immediately with photos of the damage.
Returns & Refusals
If a package is returned to us due to failed delivery attempts or customer refusal:
- Item cost will be refunded in full
- Shipping costs are non-refundable
Questions?
Contact our customer service team for assistance with shipping questions, order tracking, or delivery concerns.